iDecide is not a messaging platform. We do not send your messages to your prospects. You create the link through iDecide, and send it yourself through email, text, WhatsApp, Messenger or anything else. If your prospect did not get it, the delivery problem sits with that app used to send it, not with iDecide.
What actually happens when you create links in iDecide #
In the Back Office
You create the link, click Copy, and paste it into whichever app you want to send from - like your email.
In the iDecide Interactive app
We integrate with your phone's email or messaging app, open it onscreen, and fill in the link for you. You still press send in that app, and the message still travels through that app, not through us.
If your prospect did not receive it #
- Check that the message actually sent in the app you used. Look at your sent folder or the message thread.
- Ask them to check spam or filtered messages.
- Confirm the email address or phone number on the contact record is correct.
- Try a different channel. If email did not land, text the link instead.
- If it still does not arrive, contact that app or carrier. They control delivery.
Tip: Once the link is copied you can send it absolutely anywhere, including channels we never touch. Paste it into a LinkedIn message or a group chat and it tracks exactly the same.
