Almost every freeze or stutter comes down to one of two things: a Back Office session that has timed out, or a weak internet connection.
The Back Office is frozen or unresponsive #
- Log out of your account.
- Refresh your browser.
- Log back in.
Your session most likely timed out. Logging back in clears it.
A presentation is slow, stuttering or stopping #
This is nearly always a weak or unstable connection. Like any online presentation or website, iDecide needs a reliable connection to play smoothly.
- Ask the viewer to try again on a stronger signal, ideally Wi-Fi rather than mobile data.
- Have them close other tabs and apps that are using bandwidth, and turn off Low Power Mode.
- Have them reload the link.
How to tell which is which: if it is slow for you but fine for everyone else, it is your connection. If every viewer of one specific presentation reports the same problem, email Hi@iDecide.com so we can look at that presentation directly.
