Most problems happen when the myiDecide Builder tab is hidden or the side panel is closed during a build. Your progress is saved, so the fix is almost always to bring the tab back into view, then open History and click Resume build. If you see an error code, find it below.
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The myiDecide Builder tab #
| Code | What you'll see | What to do |
|---|---|---|
| TAB-01 | Open your presentation in the myiDecide Builder first | Click the tab with your presentation open in the Builder, in the same Chrome window as the side panel. The dashboard and presentation list don't count. Then try again. |
| TAB-02 | Your presentation's tab has to be the one you can see | Chrome pauses tabs you can't see. Click your presentation's tab, wait for the slides to appear, then click Try that again. Your request is still there. |
| TAB-03 | The myiDecide Builder crashed | One crash on a long build is normal, and the step repeats on its own. If the build stopped, wait a minute or two, then open History and click Resume build. |
| TAB-04 | The Builder did not answer, or a slide was skipped | The Builder tab lost focus. Keep it visible for the whole build, don't switch tabs in that window, keep your computer awake, then Resume build. |
| TAB-05 | This presentation is open in another tab | Only one tab can edit a presentation at a time. Close every other tab, window and device that has it open, reload the Builder tab, then Resume build. |
During a build or an edit #
| Code | What you'll see | What to do |
|---|---|---|
| BUILD-01 | A build is running right now | Let the build finish, then send your change again from the finished screen or from History. |
| BUILD-02 | Couldn't read any text out of your file | The file has no readable text, usually a scanned PDF. Save it as a Word document (.docx), .txt or .csv and attach that instead. |
| BUILD-03 | Unknown target | A button points to a slide that isn't in the presentation. Ask for changes and name both ends, like "point the Learn More button on Main Menu to the Pricing slide." |
| BUILD-04 | A note like (NO VOICEOVER) is read out loud | Ask for changes: "make the slide silent and remove its narration." When editing the script, leave narration empty instead of typing a note. |
| BUILD-05 | Icons or fonts couldn't be found | Nothing is required. If icons or text look wrong, ask for changes, like "set the headline font to [font name]." |
| BUILD-06 | File too large, or too many files | Videos must be under 96 MB, and you can attach six files at a time. Compress or trim the file, or send your files in two messages. |
| BUILD-07 | The AI's plan came back garbled | Open History and click Resume build. Your answers and script are kept, and a second try almost always works. |
The side panel #
| Code | What you'll see | What to do |
|---|---|---|
| PANEL-01 | The side panel was closed during a build | Reopen the panel with the AI iDecide Builder icon and choose to continue. If it doesn't offer, open History and click Resume build. Finished slides are saved. |
Anything else #
| Code | What you'll see | What to do |
|---|---|---|
| GEN-01 | Something went wrong | Try once more: Resume build in History, or send your message again. If it happens a second time, send us a build record (below). |
Getting help #
- Open History and click the download arrow next to the presentation to save its build record.
- Email the file to Hi@iDecide.com.
- Include the error code, your presentation's web address, and what you were doing when it happened.
Tip: Give the Builder its own Chrome window while it builds. You can keep working in a different window without pausing the build.
