All FAQs
- How are iDecide presentations sent?
Text, email, Messenger… any way you like! Just copy and paste the unique link you’re given.
- Can I post my iDecide instead of sending it?Yes! Using the Post A Link feature in your back office, you can post generic iDecide presentations on websites, in emails, auto responders, on social media… anywhere!
- Is there a limit on how many presentations I can send?No! Use iDecide as often as you’d like and as much as you’d like!
- What happens to my presentations if I cancel my account?Your presentations and any links you have sent out will be deactivated upon cancellation.
- How do I edit or delete contacts?Hover over the name and click the edit icon to the far right. Depending on your device, you may have to scroll down to see the DELETE CONTACT button.
- How do I text a presentation?Downloading the free iDecide App is the easiest way to text presentations to your contacts. Simply download the app and login using your existing account.
- Can I choose to receive text notifications on some, and email notifications on others?Yes! You make that choice for each presentation you send.
- How do I change my email, billing info, password...?Click “My Account” in the top right corner of your dashboard.
- What kinds of payment do you accept?We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We are also proud to accept Bitcoin for Unlimited Access Subscriptions!
- Do you offer a free trial?We do not offer a free trial to new users, but we offer a 3-day money back guarantee so you can try iDecide risk free!
- Can I upgrade my subscription?Yes! You can upgrade at any time by visiting accounts.iDecide.com and clicking “Manage My Account”
- What is your refund policy?We offer a 3-day money-back guarantee— no questions asked. Please email Hi@iDecide.com to request a refund.
- Can I cancel my account at any time?Yes. You can cancel your account anytime by visiting accounts.iDecide.com and clicking “Manage My Account.”
- What if my payment won’t go through?Usually, we see this issue when you enter your information or card number incorrectly. Please double check your entries before submitting, and email Hi@iDecide.com if your problem continues.
- Are there any setup fees?There are no setup fees or hidden charges with any of our subscription prices.
- Will my data be private and safe?We take data security seriously at iDecide Interactive. For an in depth look at our security efforts, check out our Privacy Policy.
- Can I use my back office in a different language?Yes. You’ll see a language selector on the login page. Simply choose the language you’d like from the dropdown menu beneath the password field.
- Can I record and post iDecide presentations to YouTube or other streaming sites?No. That violates our Terms of Use and is grounds for immediate termination of your account.
- Do you have an app?
- Why aren't my prospects receiving my presentations?iDecide does NOT send presentation links through our system.
Web Browser:
If you are using the iDecide Back Office on a web browser, you will need to copy the link and paste it into your messaging platform. For example, if you are sending an email to your prospect, you will create the link in your iDecide Back Office, copy the link, open your email platform, and paste the link into the body of your email.
iDecide Interactive App:
If you are sending a link through the iDecide App, you’ll choose to send via text, email, or WhatsApp. The system then opens that application on your smartphone and automatically places the link in the message. Please note, iDecide still does not send the link – we simply open the other app on your phone to send the message through that platform.
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